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SAFE

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Frequently Asked Questions (FAQs)

Child Supervision
Crime Statistics
Commercial solicitation and home-based businesses
Courtesy Patrol
Dress Code
Emergency Response
Fitness Facilities
Flag Disposal
Gate procedures
Housing
ID Card
Kolekole Pass
Maintenance
Pets
PT Policies
Registering a Vehicle
School Age Services
Vehicle Decals
Vendor Services

Child Supervision

What are the on-post child supervision rules?

Children less than 10 years old cannot be left unsupervised at bus stops, public facilities, residences, in vehicles or recreational areas, and they cannot walk to school alone.

For more details, see USAG-HI policy 34 (Child Supervision Policy for Army Installations on Hawaii) or additional USAG-HI policies at www.garrison.hawaii.army.mil/command/documents.htm. Report child neglect to the Military Police at 655-7114 or 438-7114.

Crime Statistics

Are there statistics to show on-post crime rates?

The Directorate of Emergency Services collects current stats and crime rates. The stats are presented in several forums, including Spouse Information Meetings, town halls, Resident Advisory Panels or Neighborhood Watch Programs, and community health and promotion council meetings. Monthly statistics are published in the Hawaii Army Weekly.

Commercial solicitation and home-based businesses

What are the requirements for commercial/private businesses to operate on post?

Army Regulation 210-07 requires a commercial solicitation permit to conduct business or sales on Army installations (Avon, Tupperware, household goods, sale of insurance, etc.). No person may enter Army installations and transact business without this permit. Permission must be granted by the USAG-HI commander. Apply for the permit in person at the Commercial Solicitation Office; Directorate of Family and Morale, Welfare and Recreation (DFMWR); 350 Eastman Road; Wheeler Army Airfield; Monday-Friday; 8 a.m.-noon or 1-4 p.m.

Family members of active duty Soldiers residing in government quarters who are requesting to operate a home-based business must submit a formal request through the appropriate housing community center. For more information, call 656-0083 or via email.

What are the requirements to have a private organization on post?

Private organizations or individuals desiring to establish a private organization on a military installation are required to obtain the approval of the USAG-HI commander. Once established in accordance with Army Regulation 210-22, these organizations are required to submit selected documentation (meeting minutes, financial statements, audits, federal and state tax exemption, liability insurance, etc.) on a quarterly basis. Failure to submit the required documents may result in withdrawal of the operating permit. Private organizations are reminded of the State of Hawaii tax exemption requirement (Form G-6), which should be forwarded with all other documentation. Apply for the Private Organization Approval Notice permit in person at Directorate of Family and Morale, Welfare and Recreation (DFMWR); 350 Eastman Road; Wheeler Army Airfield; Monday-Friday; 8 a.m.-noon or 1-4 p.m. For more information, call 656-0083 or via email.

Courtesy Patrol

What is a courtesy patrol or an on-the-spot correction?

On-post courtesy patrols will look for discrepancies in uniforms and civilian dress codes, Soldiers not in compliance with haircut regulations, loud music being played and use of profanity in family and common areas, all in accordance with garrison policies and the 25th ID Blue Book. Courtesy patrollers will stop the offending party and make on-the-spot corrections and explain the discrepancy. Read more about Courtesy Patrols.

Dress Code

Is there an installation dress code policy?

U.S. Army Garrison-Hawaii has a standard of dress that aligns with Army Values, both in and out of uniform, and on the installation.

All persons who frequent USAG-HI installations, to include dependents, retirees, civilian employees, contractors and civilian guests, will ensure that their dress and personal appearance are conservative and commensurate with the high standards traditionally associated with the U.S. Army.

The full dress code policy is USAG-HI 31, Standards of Dress and Prohibited Attire for Army Installations in Hawaii. Clothing that displays obscene, racial, extremist or any other offensive messages of themes is prohibited is in Installation 1: Discipline, Law, and Order.

On-post courtesy patrols will look for discrepancies in uniforms and civilian dress codes in accordance with garrison policies and the 25th ID Blue Book. Courtesy patrollers will stop the offending party and make on-the-spot corrections and explain the discrepancy. Read more about Courtesy Patrols.

DO

The minimum standard of casual civilian dress for normal activities and business in public areas is as follows:

•For men, a complete coverage short-sleeve shirt, with or without pockets, may be worn, as long as it is designed to be worn as an outer garment.

•For women, a blouse or top that provides conservative coverage is considered appropriate.

•Shorts of conservative length are suitable for casual wear for both men and women.

•Athletic or walking shoes or sandals, with or without socks, are authorized for both men and women, as are thong-type footwear.

•All headgear will be worn appropriately, with the bill to the front of the head. Clothing articles not specifically designed to be worn normally as headgear (bandannas, do-rags, etc.) are prohibited.

•All headgear will be removed indoors.

All clothing should be clean, well maintained and properly fitted, and should be worn to present a neat, orderly appearance (e.g., buttoned, belted or zipped or fastened).

Higher standards of civilian dress may be prescribed for special events and activities. Failure to meet these standards will result in denied access to that particular service, activity, event or area.

DON’T

The following examples of inappropriate civilian dress are general and are not all-inclusive. Rather, they represent dress and appearance that is considered not to be in keeping with the spirit and intent of these regulations, and therefore not permitted on USAG-HI installations.

•Clothing with printing, insignia or pictures that are sexually or violently offensive, obscene or suggestive in nature; promote illegal activities; depict derogatory social, religious, racial or ethnic messages; or present an impression contrary to the good order and discipline of the U.S. Army.

•Clothing that fits excessively brief or tight, or excessively baggy or loose.

•Bare feet in public areas, except for designated swimming, sunbathing and recreational areas.

•Bare chest or “shirtless” for men in public areas, except for designated swimming or sunbathing areas or as authorized by area commanders.

•Clothing that is torn, ragged or dirty.

•Clothing and accessories intended to present a paramilitary appearance or to serve as weapons.

•Clothing designed primarily to be worn as nightwear/sleepwear.

•Half-shirts or abbreviated shirts or athletic items designed to be worn as an undergarment (sports bra) are not authorized at any gym facility.

EXCEPTIONS

•Clothing such as tank tops, sleeveless T-shirts and athletic-type shirts and shorts are appropriate only for quarters areas, physical training, sporting activities and recreation type areas.

•Items designed as or resembling swimwear (bikinis, Speedos, bathing suits, etc.) are appropriate for beaches and pools only.

•Spandex gym attire is authorized while conducting physical training, provided that the fit of such attire is not indecent or in poor taste.

Read more about the dress code policy.

Emergency Response

How do I prepare for a hurricane?

The annual hurricane season in Hawaii begins June 1 and extends through November 30 each year, but hurricanes could hit Hawaii at any time. Get a Kit, Make a Plan and Be Informed: Emergency Preparedness for Army Communities.

How do I prepare for a flood?

Flooding is the most common natural disaster and can occur anywhere.  Flooding can be localized in a neighborhood or widespread. Floods can develop in a period of days or a matter of minutes. 

How do I know there is an emergency on post?

Emergency alerts are posted in garrison social media venues (Facebook, Twitter and On-Post Alerts). You can also opt in to receive Nixle alerts sent via text message or email. Read more about available resources. Emergency messages may also be placed on this website and on-post marquees, or sent through Big Voice loudspeakers and housing email and phone number lists.

Fitness Facilities

Can guests use Army fitness centers and gyms?

Active duty Soldiers, retirees and their spouses are allowed a guest in the physical fitness centers. The guest must be in the presence of and be supervised by their sponsor. Guests are not authorized during weekday PT hours. Visit www.himwr.com for more information.

Flag Disposal

How do I properly dispose of American flags?

The public can drop off the flags at any of the following locations: VFW posts, Elks Lodges, the Punchbowl Memorial of the Pacific and American Legion Department of Hawaii.

Gate procedures

How do I get on post?

The Common Access Card (CAC), Department of Defense or military dependent ID cards and other approved identification will be the single source used to allow access through any Army installation access control point.

If you do not have a military ID, you will be required to enter through the visitor control center. All visitors to U.S. Army Garrison-Hawaii installations must have a visitor pass. Passes can be obtained at Fort Shafter’s Buckner Gate, Tripler Army Medical Center’s main gate, Pohakuloa’s main gate and Schofield Barracks’ Lyman Gate (for access to either Schofield Barracks or Wheeler Army Airfield). To obtain a visitor pass, drivers must possess a valid license, vehicle safety inspection, registration and proof of no-fault insurance.

Children 14 and under do not have to show IDs. If there is an adult in the vehicle, all minors 17 and below are not required to show an ID.

More information about entry requirements can be found at www.garrison.hawaii.army.mil/des.

Housing

Where can I find information about on-post family housing in Hawaii?

For Soldiers and families relocating to Hawaii, housing and temporary lodging is available both on and off post. Visit the Army Housing Online User Services website for more information on Army Family Housing, Residential Community Initiative Housing, Housing Services Office, and Unaccompanied Personnel Housing.

ID Card

What are the requirements to obtain a new ID card?

Refer to Army Regulations 600-8-14; Identification Cards for Members of the Uniformed Services, the Eligible Family Members, and Other Eligible Personnel; for a complete listing of eligibility requirements, documentation and ID requirements for obtaining a new or a replacement ID Card.

For further information on obtaining an ID card, making an appointment for an ID card or replacing a lost or stolen ID card, visit www.garrison.hawaii.army.mil/dhr/default.htm?tab=2.

Kolekole Pass

Kolekole Pass is closed until further notice and will only be opened for emergencies. For updates on the pass, call the Navy at 808-448-2711.

Kolekole Trail is open on select dates during non-live-fire days, to Department of Defense/military ID cardholders and their guests. Dates will be released approximately two weeks prior. Find out more here.

Maintenance

When my spouse deploys, will maintenance assist with yard work?

Island Palm Communities has a Deployment Care Package. Among the benefits is lawn mowing of fenced backyards every other week. Log on to the IPC website and click on Deployment Care Package under the Resident Programs tab for more details.

Who is responsible for cutting grass on post?

The Directorate of Public Works is responsible for cutting all grass on post except for facilities occupied by non-Army tenants.

What is the process and timeline to repair potholes?

If a pothole is within an IPC neighborhood, contact your community center, and staff will submit request for maintenance. Repair time varies based on subcontractor availability.

Contact DPW for potholes outside IPC neighborhoods. DPW repairs potholes as a priority-2 work. To put in a new service order or get status of an existing service order, call the Service Order desk at 808-656-1275 or through customer walk-ins at 947 Wright Ave, Wheeler Army Airfield, Bldg. 104, 1st floor. Service order hours of operation will be weekdays, 6 a.m.-5 p.m.

Pets

Can I have a pet on post?

Pet policies are available at at www.garrison.hawaii.army.mil/command/documents.htm:

Discipline, Law and Order (Section F),

Pet Policy for Privatized Housing,

Army Installation Microchip Program,

Prohibited Dog Breeds on Army Installations on Oahu, and

Stray and Feral Animal Control.

Additional pet information can be found at www.garrison.hawaii.army.mil/info/vet.htm.

Is there a dog park available on post?

Currently, there are no dog parks on post. Mililani Dog Park, is an off-leash dog park at Mililani Mauka District Park at Park & Ride, 95-1069 Ukuwai St., open during daylight hours every day, except Wednesday morning when it's closed for maintenance. Dogs are allowed Iliahi Neighborhood Park, 2021 California Ave., Wahiawa, is they are on a leash.

PT Policies

Can Soldiers wear the physical fitness uniform in the Exchange and Commissary?

The policy that addresses standards of dress and prohibited attire for all patrons of USAG-HI and tenant facilities, states the wearing of PT uniforms is not authorized, except in dining facilities when scheduled PT prevents the Soldier from being able to attend breakfast and when going through the fast food line, Monday-Friday, to pick up and take out breakfast.

For more details, see USAG-HI policy 31 (Standards of Dress and Prohibited Attire for Army Installations in Hawaii) or additional USAG-HI policies at www.garrison.hawaii.army.mil/command/documents.htm.

Where can units conduct physical fitness training?

Soldiers are permitted to conduct PT throughout the installation; however, when doing so in close proximity to housing, schools, etc., Soldiers must avoid loud and disruptive behavior. Additionally, running either as an individual or in formation on USAG-HI streets is restricted to approved run routes as identified in USAG-HI policy 1 (Authorized PT Routes for Schofield Barracks, Wheeler Army Airfield, Fort Shafter and Tripler Army Medical Center) or additional USAG-HI policies at www.garrison.hawaii.army.mil/command/documents.htm.

Where can units sing cadence?

Units may call cadence but not when jogging along main thoroughfares, streets and other areas where housing is located on both sides of the street, unless a written exception is granted by the garrison commander.

The calling of cadence will not begin prior to 6:30 a.m. and the use of vulgar or derogatory cadence or language is never authorized.

View USAG-HI policy 1 (Authorized PT Routes for Schofield Barracks, Wheeler Army Airfield, Fort Shafter and Tripler Army Medical Center) or additional USAG-HI policies at www.garrison.hawaii.army.mil/command/documents.htm.

Registering a Vehicle

U.S. Army Garrison-Hawaii no longer issues Department of Defense decals for privately owned vehicles, and DOD decals aren't required for access to USAG-HI installations. Approved military identification cards and temporary passes are the only ways to gain access.

Visit www.garrison.hawaii.army.mil/des for more information.

School Age Services

How are rates determined for School Age Services programs?

Rates for School Age Services are determined according to the number of hours a program provides services. The garrison School Age Program provides Army Headquarters with specific hours of operation. These hours are used to determine the cost of care for our program in Hawaii. Holidays and vacation days are also weighted to determine a monthly fee for the school year.

During the summer, full-day fees are applied for weekly camps. Visit www.himwr.com for more information.

Vehicle Decals

Do I need a government decal to get on post?

U.S. Army Garrison-Hawaii will no longer issue Department of Defense decals for privately owned vehicles. As a result, DOD decals won’t be required for access to USAG-HI installations. Instead, the Common Access Card, or CAC, and other approved identification will be the single source used to allow access through any Army installation access control point.

If you do not have a military ID, you will be required to enter through the visitor control center, at Schofield Barracks’ Lyman Gate or at Fort Shafter’s Buckner Gate.

More information about entry requirements can be found at www.garrison.hawaii.army.mil/des.

Vendor Services

Who can I talk to about becoming a food vendor on post?

Contact AAFES services at 808-423-7885.

 

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